Exchanges & Refunds

Here is the step by step guide on how you can place an order.

Step 1: Browse the website to find the desired dress.
Step 2: Select the dress, choose the size, and click on the “ADD TO CART” button on the page.
Step 3: Review the items in your shopping bag by clicking on the “SHOPPING CART” icon at the
top right of the page.
Step 4: Add or remove any items in the cart before checking out.
Step 5: Click on “Checkout” to proceed to the shipping and payment screen.
Step 6: Enter the shipping and payment details to complete the order placement.

You can refer to our return/exchange and cancellation policy here:
The time it takes to make an order depends on the type of dress that is selected. Because all of our dresses are hand-made and hand-stitched, it takes longer than machine-made work. Lighter formal dresses take around 5-6 weeks to be made, formal dresses take around 8-10 weeks, and bridal and heavy formal dresses take around 12-15 weeks.
The website makes every effort to ensure that the colors displayed are accurate. However, due to variations in images and screen displays, the colors may appear differently.

To order a customized formal or bridal dress, you can reach out to the design team by booking
an appointment on +971568006510

To track your order or for any inquiries, you can reach out at “b.j.hautecouture@gmail.com” or
you can give us a call at +971568006510.